Terms and Conditions
Last updated: 04/09/2026
1. About us
These terms apply to all training, consultancy, coaching and related services, including live online, face-to-face, blended, one-to-one and pre-recorded online courses (“Services”), provided by PAB Communications Ltd, registered in England and Wales under company number 11868816 (“PAB”, “we”, “us”). “Client” means the organisation or individual who books or pays for the Services. “Participant” means any person attending a programme or using an online course.
2. Bookings and agreement
2.1 A booking is confirmed when we receive written acceptance of our proposal or quotation, a purchase order, or an online booking or purchase, and we confirm it in writing.
2.2 These terms apply to every booking, together with any proposal or quotation we provide. If they conflict, the proposal or quotation takes priority.
2.3 Quotations are valid for 90 days unless stated otherwise.
3. Fees and payment
3.1 Fees are as set out in our proposal, quotation or website at the time of booking. VAT is added where applicable.
3.2 Unless agreed otherwise, invoices are payable within 30 days of the invoice date. Individual bookings and pre-recorded online courses must be paid in full before access is given or the programme starts.
3.3 For business clients, we may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998. We may also suspend Services until outstanding invoices are paid.
3.4 Multi-booking and pilot rates apply only to the number of programmes or cohorts agreed. If bookings are reduced or cancelled, we may invoice the remaining programmes at the standard rate.
4. Cancellation and changes
Cancellations, postponements and refunds are covered by our Refunds Policy, which forms part of these terms.
5. Delivery
5.1 We will deliver the Services with reasonable skill and care, using suitably qualified and experienced facilitators.
5.2 We may replace a named facilitator with another suitably qualified facilitator if necessary, for example because of illness.
5.3 We may make reasonable changes to programme content to reflect best practice, provided the learning outcomes are not materially affected.
5.4 For in-person delivery, the Client is responsible for providing a suitable venue, equipment and facilities, unless agreed otherwise.
5.5 For live online delivery, Participants are responsible for having a suitable device, internet connection and environment. We are not responsible for sessions missed because of a Participant’s own technical issues.
6. Client responsibilities
The Client will:
- provide accurate information about Participants, objectives and any reasonable adjustments needed;
- ensure Participants are aware of these terms and attend as scheduled;
- tell us about any health, safety, safeguarding or venue requirements before delivery.
7. Pre-recorded online courses
7.1 Access details are sent by email after payment. Courses may take up to 2 hours to appear in your account.
7.2 Each purchase gives one learner access to the course for 12 months from the date of purchase. Access ends after this period.
7.3 Where an organisation buys course access for several learners, each licence is for one named learner and cannot be transferred once activated.
7.4 Our platform works on modern web browsers, tablets and mobile phones. You are responsible for your own device and internet connection. We aim to keep the platform available at all times but cannot guarantee uninterrupted access, for example during maintenance.
7.5 We may update course content to keep it accurate and relevant.
8. One-to-one and small-group sessions
Individual coaching and small-group sessions are scheduled by agreement. Sessions cancelled or rescheduled with less than 72 hours’ notice, or missed without notice, will be charged in full.
9. Certification
9.1 For live programmes, certificates are issued to Participants who attend at least 90% of live sessions and complete the required activities.
9.2 For pre-recorded online courses, a digital certificate is issued once the learner completes all modules, passes the final quiz with a score of 100% and submits the course feedback form.
9.3 Our programmes are accredited by CA Worldwide Course Accreditation. Recognition, CPD points or accreditation apply only where stated in the course information. Any academic credit is subject to separate agreement with the relevant institution.
10. Intellectual property
10.1 All programme materials, models, tools and content, including the PAB Magnet® Intercultural Communication Framework™, remain the property of PAB or its licensors.
10.2 Participants may use materials for their own learning and internal professional use only. Materials may not be copied, shared, adapted, resold or used to deliver training to others without our written permission.
10.3 Sessions may not be recorded without our prior written consent.
10.4 Online course content is licensed for the purchaser’s personal use only. Login details must not be shared, and course videos, audio, transcripts and materials must not be downloaded, recorded, copied or distributed except where the platform expressly allows it.
10.5 PAB Magnet® is a registered trade mark. The PAB Magnet® Intercultural Communication Framework™, together with its associated materials, models and content, is protected by copyright and may not be reproduced or used without written permission.
11. Confidentiality and data protection
11.1 Each party will keep confidential any non-public information received from the other in connection with the Services.
11.2 We process personal data in line with UK data protection law and our Privacy Policy.
12. Liability
12.1 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
12.2 We are not liable for any indirect or consequential loss, or for loss of profit, revenue, business or opportunity.
12.3 Our total liability for any booking is limited to the fees paid for that booking.
12.4 Our training supports personal and professional development. Outcomes depend on how Participants apply what they learn, and we do not guarantee specific business results.
13. Events outside our control
We are not liable for delay or failure to perform caused by events outside our reasonable control, such as illness, severe weather, transport disruption, technology failure or government restrictions. In such cases, we will offer an alternative date or online delivery where possible.
14. Individual learners (consumers)
If you book as an individual rather than for a business, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these terms affects those rights. See our Refunds Policy for your cancellation rights.
15. Complaints
If you are unhappy with any aspect of our Services, contact training@pablanguages.co.uk . We will acknowledge your complaint within 7 working days and aim to resolve it within 21 working days.
16. General
16.1 These terms, together with any proposal, quotation and our Refunds and Privacy Policies, form the entire agreement between us.
16.2 We may update these terms from time to time. The version in force at the time of booking applies.
16.3 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
