Frequently Asked Questions

We offer fully flexible delivery to suit the needs of your organisation. Our communication and intercultural training can be delivered:

– Online (live, interactive virtual sessions)
– Face-to-face at your premises or chosen venue
– Blended formats combining digital learning with in-person workshops

Each option is designed to maintain high engagement, practical application, and measurable outcomes, regardless of location.

If you are unsure which format would work best for your teams, our team will be delighted to advise and design the most effective approach for you.

Absolutely.

While we work extensively with international trade and public sector organisations, every programme delivered by PAB Magnet is fully tailored to the specific context, challenges, and goals of each organisation.

Your organisation does not need to fit a predefined category, and our role is to design communication training that fits you.

We would be very pleased to discuss your requirements and create a bespoke solution aligned to your people, services, and strategic priorities.

Yes, it’s accredited by the Course Accreditation Limited. We are also a UK registered learning provider delivering our provision in line with ISO standards for data protection and management. Our trainers are accredited by various professional bodies depending on specialisation.

Some of our training programmes offer CPD points accreditation. Please contact our team to discuss your specific needs.

Course duration varies depending on the course, as well as your individual learning speed. The modules that make up each course are typically 10 – 30 minutes each.

Once you have purchased a course, you have unlimited access to that specific course and content. Even after you have completed the course, you can still access the content and refresh your knowledge for up to one year after the purchase date.

The course is taught through our online tutors, and is divided into 3 modules, including a bonus module, and an exclusive interview. (Audio is always provided as well as a transcript.)

Upon completion of any online PAB course, you will receive an accredited digital certificate of completion. You must complete the quiz at the end of the course with a pass of 100% and complete the feedback form at the end of the course to receive your certificate. After successful completion, a certificate will be emailed to you.

Yes. You can only have full access to a course once you have purchased it.

Our catalogue of courses is constantly growing. If there are any particular courses you would like to see offered, please send your suggestions to info@pablanguages.co.uk

No. Our e-learning platform runs on any modern standard compliant browser. The training can be done on tablets and on mobile phones, it’s fully responsive. 

Yes. We have a fantastic support team on hand!

Don’t worry, simply give us  more information about your business, and our training experts will let you know what courses they think would be most suitable for your business.

If you have not received your activation email within 30mins of your registration, please contact our support team on training@pablanguages.co.uk  or +44(0)7799772360

Please note that it takes up to 2 hours for your purchased e-learning to appear within your ‘My Courses’ page (within the my account area). If it has been more than 2 hours, please contact our support team at training@pablanguages.co.uk   or +44(0)7799772360

After  paying for the course, you will gain 12 months access. Our e-learning portal gives you access to mobile, on-demand learning that works around your needs. 

1. After you pay for the course check your email for a welcome message from PAB Languages. Note: If you haven’t received the welcome email, check your spam folder.  

2. Open and read the message then click the ‘log-in with one click’ link to log-in to the Learning Management System (LMS) and your dashboard.

3. If you experience problems logging in, please contact our support team at training@pablanguages.co.uk   or +44(0)7799772360

4. My Learning – Select your enrolled course and complete your training

5. History & certificates – check your training history and print course certificates

6. Start your training session. Click the Start Session button on the right of the page to begin your training session. The first section of training videos will start in the video player.

7. You can pause a course at any time, resume your training when you are ready and replay a video if you need to. If you need to log out during a training session, our system records your progress and resumes your training next time you log-in.

8. When you have successfully completed your quiz, you can print your training certificate. Certificates can be downloaded as a PDF and printed for completed courses.

Certificates can be downloaded as a PDF and printed for completed courses.

STEP 1: COMPLETE ONLINE MODULES
After you register, you will receive access to the learning management system where you will complete the online modules.

STEP 2: TAKE A QUIZ 
Successful completion of the summary quiz is your last step in achieving certification. The quiz consists of multiple-choice questions designed to test both your knowledge of the core principles and your ability to apply best practices.

STEP 3: PRINT YOUR TRAINING CERTIFICATE
When you have successfully completed your quiz, you can print your training certificate. Certificates can be downloaded as a PDF and printed for completed courses.