Understand Inclusion, Biases, and Cultural Differences

Course Introduction Video

Full Course Information

The world is becoming increasingly diverse and includes people of many religions, languages, economic groups, ethnicities, traditions, and other cultural groups. No matter where you live, you are working with and establishing relationships with people – people who all have cultures.

In this course, you will learn how to effectively engage with customers from every corner of the world. We will explain principles of diversity, equity, and inclusion, the types of bias, how they can impact your life. By the end of the training, you will be confident in identifying and overcoming biases and stereotypes and using inclusive language to effectively engage with diverse audiences.

Who should take this course?

This course is recommended for anyone who is interested in learning more about this topic. You’ll gain insight into the different types of protected characteristics and the importance of inclusive language as well as case studies and examples of unconscious bias. The types of bias we will cover include – ageism bias, gender bias, confirmation bias, attribution bias, affinity bias, and horns and halo effect bias.

Course Agenda

In this course, we take a dive into the following subjects:

What are the protected characteristics?
The principles of diversity, equity, and inclusion

Inclusive language
How to learn, use and promote inclusive language?

What is Unconscious Bias?
Defining unconscious bias, types of unconscious bias, and positive bias.

How to Overcome Unconscious Bias?
You will learn about the benefits of diversity, controlling unconscious bias, and identifying unconscious bias, as well as some practical steps that everyone can take to overcome Unconscious Bias.

Learning Outcomes

Our course will give you practical information about how to understand the culture, establish relationships with people from cultures different from your own, create environments in which diverse groups can work together, overcome bias and stereotypes, and build strong and inclusive communities.

In this course, you will gain a greater understanding of what unconscious bias is, how unconscious bias affects our decision-making, you will also look at the different types of unconscious bias, along with examples of each. Toward the end of the course, you will explore unconscious bias in the workplace and how to control and overcome unconscious bias.

Aims of the course

Upon completion of this course, you will:

• Learn about the principles of diversity, equity, and inclusion.
• Understand the difference between unconscious bias, prejudice, and stereotyping, and understand the different types of bias.
• Be aware of the impact assumption and stereotypes can have and develop the skills needed to overcome unconscious bias
• Learn how to use and promote inclusive language.

Assessment

The online assessment is taken on completion of the training material. You will be asked multiple choice questions with a pass mark of 85%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.

Key Benefits

• Exclusive Interview
• Developed by business professionals.
• Fully online course and assessment with no time limits
• Full audio voiceover
• Top-quality content that you can depend on
• Self-paced learning and laptop, tablet, and smartphone-friendly
• 24/7 Learning Assistance

On successful completion of the course, you will receive a Certificate of Completion