Refunds Policy
Last updated: 04/09/2026
This policy forms part of our Terms and Conditions.
1. Cancellation by organisations
For training booked by an organisation, the following charges apply when a booking is cancelled in writing:
| Notice given before the first session | Charge |
| More than 30 days | No charge (full refund of any fees paid) |
| 22–30 days | 50% of the fee |
| 21 days or less | 100% of the fee |
Where design or tailoring work has already been carried out, we may also charge for work completed.
2. Postponement
2.1 One postponement is free of charge if requested at least 21 days before the first session and rescheduled to a date within 6 months.
2.2 Later postponements, or a second postponement, are treated as a cancellation under section 1.
3. Substitutions and non-attendance
3.1 Participants may be substituted free of charge at any time before the programme starts.
3.2 No refund is given for Participants who do not attend, arrive late or leave early. Missed sessions may be made up in a later cohort where places are available.
3.3 One-to-one and small-group sessions follow the notice period in our Terms and Conditions.
4. Individual learners
4.1 If you book a live programme as an individual, you may cancel within 14 days of booking and receive a full refund.
4.2 If you ask for the programme to start within those 14 days and then cancel, we may charge for any sessions already delivered.
4.3 After the 14-day period, cancellations follow the notice periods in section 1.
4.4 For pre-recorded online courses, you may cancel within 14 days of purchase for a full refund, provided you have not started the course. When you begin the course, you agree that access starts immediately and you lose the right to cancel. We will ask you to confirm this at checkout.
5. Online course licences bought by organisations
Licences that have not been assigned to a learner or activated may be cancelled for a full refund within 21 days of purchase. Activated licences cannot be refunded.
6. Cancellation by PAB
If we need to cancel or postpone a programme, for example because of facilitator illness or low numbers on an open course, we will offer an alternative date or online delivery. If neither suits you, we will give a full refund of the fees paid for the affected Services. We are not responsible for any other costs, such as travel or accommodation already booked.
7. How refunds are paid
Refunds are made to the original payment method within 30 days of agreement.
8. Contact
To cancel, postpone or ask about a refund, contact training@pablanguages.co.uk or 01227 532 760
